Customer Service

(Featuring 24-hour automated service)


General inquiries:
Attn: Customer Service
P.O. Box 205
Waterloo, IA 50704-0205

Payments by express mail:
6716 Grade Lane
Building 9, Suite 910
Louisville, KY 40213-1407


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Qualified written requests:
Under the Real Estate Settlement Procedures Act, a qualified written request is a written correspondence, other than notice on your payment coupon or other payment medium supplied by us, regarding the servicing of your loan which includes your name, account number, and your reasons for the request. Any qualified written request you wish to submit must be sent to:

Attn: Customer Care
P.O. Box 1330
Waterloo, IA 50704-1330